Cathay Pacific Airways has once again been named “World’s Best Airline” in the annual Skytrax World Airline Awards. This is the fourth time Cathay Pacific has received the World’s Best Airline honour – the only airline to achieve such a feat. The carrier also took the title in 2003, 2005 and 2009.
The latest Skytrax awards are based on a survey of 18.85 million airline passengers from around the world who voted for their favourite travel experiences between August 2013 and May 2014. Skytrax is acknowledged as running one of the most comprehensive customer satisfaction surveys in the airline industry. Airline passengers from more than 160 countries participated in the latest survey, which covered 245 airlines worldwide. The survey measures standards across 41 key performance indicators of airline products and services.
Cathay Pacific Chief Executive Ivan Chu collected the award on behalf of the airline at a ceremony staged by Skytrax at the Farnborough International Air Show in the UK today. Commenting on the award, Mr Chu said that he was “extremely proud, for both Cathay Pacific and Hong Kong” to receive this honour.
“As the home airline of Hong Kong, we take great pride in putting the city on the international stage by winning this prestigious award once again. The World’s Best Airline award is particularly important to us because it was decided by the votes of close to 19 million travellers from around the world. Thank you to everyone who voted for us,” Chu said.
“I would like to thank all my Cathay Pacific colleagues who have worked tirelessly to ensure we offer world-beating products and services to our customers. We have been the home airline of Hong Kong for close to 70 years and we are deeply committed to building our city into one of the world’s great aviation hubs. We do this through our huge investment in new aircraft, our world-beating seats, lounges and other products, our renowned Service Straight from the Heart and an ever-expanding network of destinations.”
Cathay Pacific has been making significant investments to improve its customer offering and cement its position as one of the world’s most highly regarded premium international carriers.
“The airline industry is becoming more competitive by the day and the only way to prosper is to continue to offer the best to your customers at every level,” Chu said. “The Skytrax World’s Best Airline award demonstrates that we have been doing the right things, but we will not rest on our laurels. We will continue working to provide a superior travel experience that will make the people of Hong Kong proud.”