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Batelco offers roaming advice to its customers

Batelco Group General Manager Media Relations Ahmed Al Janahi

Batelco, Bahrain’s leading mobile services provider has initiated a campaign to help their customers to avoid high roaming charges while they travel internationally. Batelco has noticed that with the increasing popularity of Smart Phones which support the use of many applications that use Data Roaming, some of its customers are unwittingly running up big bills while they travel outside of Bahrain for business and leisure.

Batelco Group General Manager Media Relations Ahmed Al Janahi said that while international roaming rates for calls and text messaging are competitive and comparable from operator to operator, the rates for Data Roaming can differ significantly.

“Accordingly, our first piece of advice is for customers to read the messages they receive on their mobiles as soon as they land in any overseas destination. Customers will receive automated messages as soon as they land but it appears many customers ignore these messages. The messages include full details of the roaming rates charged by the local providers for voice, sms and data.”

“By being aware of the various rates charged, customers can select the provider of their choice to avoid any surprises with their bills. For example, in some destinations our customers can benefit from the low rate of 600 fils per MB for data roaming with our partners, but if they roam with other operators the rate will be over BD6 per MB in some cases, which makes a considerable difference,” Al Janahi said.

All of Batelco’s postpaid mobile customers can benefit greatly from Batelco’s Unified Data Roaming Rates while roaming in a number of overseas countries. Customers pay only the local Bahrain low rate of 600 fils per MB for data access, when they are roaming in the following countries with the designated telecom partners: Saudi Arabia (Mobily & STC); UAE (Du); Oman (Oman Mobile & Nawras); Kuwait (Wataniya & VIVA); Qatar (Qtel); Jordan (Umniah); Yemen (Sabafon); Egypt (Mobinil); United Kingdom (Telefonica O2); Spain (Telefonica Moviles Espana);Czech Republic (O2); Ireland (O2); Australia (Telstra); Germany (Telefonica O2); Malaysia (Celcom)
Philippines (SMART) and Japan (DoCOMo).

Additionally, Batelco has over 475 international partners with over 1,090 roaming services worldwide. By having an extensive network of partners, Batelco’s customers can benefit from competitive rates while using roaming services all over the world. However, to be well informed it is advisable for customers to check on the rates for the specific regions they will travel to. The complete list of operators in each location and the relevant roaming charges are featured on Batelco’s website at www.batelco.com under Mobile services/roaming.

On another important point, customers who have mobile packages which include free MB’s should also be aware that the free MB’s are only applicable for local usage and do not apply while roaming. Also, the customers’ credit limits do not apply during roaming so it is possible to exceed any pre-set credit limit while roaming internationally.

“If customers prefer not to use Data whilst roaming, they must turn off Data Roaming on their handsets as soon as they leave Bahrain.

“If Data Roaming remains active, even if the customer does not use email or browsing, many of the applications on a Smart Phone continue to update in the background and such activity uses Data continuously.”

Finally, we would like customers to be aware that international roaming charges are billed from the roaming partner in the overseas location to Batelco, who pays the overseas charges and in turns bills the customer. The international roaming charges are not Batelco charges only,” he explained.

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Posted by on Oct 17 2012. Filed under Batelco, Telecom. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry

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