Bahrain Duty Free organized a four-day annual training seminar “Going Forward” for its staff under the slogan “Lead the Way”, at the Dragon Hotel and Resorts on the Amwaj Islands.
Steve O’Connor, the General Manager of the company, welcomed the participants and expressed his appreciation for their efforts, dedication and sense of responsibility towards the success of this annual event, which reflects the image of interdependence and belonging to the family of Bahrain Duty Free.
He said that he was pleased with the results achieved by Bahrain Duty Free in 2010.
He also highlighted the objectives that have been developed for the year 2011 and the challenges and difficulties facing the company and the company’s dedication to continue to provide excellent customer service, attractive products at reasonable prices and promotions, to live up to the level of customer service of a “six stars” standard.
The seminar was attended by 480 employees from various divisions and departments of the company including the senior members of the management.
As part of greater participation of staff, the participants presented 250 ideas to the management that would facilitate the operations and methods of creating the right atmosphere for customer satisfaction. The company is seriously considering to implementation of many of these ideas.
The second group, targeted supervisory level and focused its discussions on the challenges facing the supervisors in their work. The group also highlighted the three components of effective leadership, in means and ways of motivating staff and how to make use of motivation techniques.
“Duty Free pursues a strategy of continuous training, creating a sophisticated infrastructure of staff skills which would will contribute to the company’s increased productivity and organizational effectiveness leading towards customers confidence and satisfaction,” company in a statement said.