The telecommunications sector provides consumers with tools to improve their lifestyle and develop their communities thus contributing to an overall economic development in the Kingdom. This drives TRA to constantly ensure that consumers in Bahrain enjoy the best of technology and services available in the world.
“Via this regular report TRA aims at providing consumers with qualitative data relating to the observed quality of service provided by ISPs to allow consumers to make informed decision when choosing a service provider. This initiative is part of TRA’s efforts to enhance the awareness of the consumers in Bahrain,” Ghada Al Qassab said, while commenting on the Report on the quality of broadband services.
“TRA follows a standard measurement methodology for all ISPs which have the advantage to show trends over a specific audited period as well as record variations during a 24h period, where one set of measurements is taken every hour, 24 times a day. In this report, results for a given hour is then determined by taking an average of the performance in that particular hour over a three month period; for example, all results recorded between 8:00 and 9:00 for an ISP are recorded on a daily basis, averaged and reported as an observation on the graph that provides the average performance of this specific time period over three months.