According to International Data Corporation, a global provider of market intelligence for the information technology, estimates that public cloud products and services market currently stands at around $16 billion and set to grow to $56 billion by 2014.
“Cloud computing is the latest innovation in the IT sector today and by jumping on-board early we hope to be a key innovator in this growing field,” said Joe Tawfik, CEO, Silah. “We hope to differentiate ourselves from our competition as a company that accesses the best technology available to help our clients increase profits.”
“This solution offers substantial savings for companies who wish to use leading-edge contact centre services without investing in the necessary technology and infrastructure, thus significantly reducing capital and operating costs. Silah will provide customized user interfaces, performance monitoring systems, advanced security measures for data storage and improved accessibility as a part of the service. Companies can now enjoy the benefits of a multi-million dollar technology solution for a fraction of their original cost. In the first year alone companies can make up to 90% saving,” Tawfik, added.
AMI Partners, a global strategy consulting firm, research estimates that SME cloud spending to be in the excess of $100 billion by 2014 globally.
“Pay-as-you-go technology solutions are becoming mandatory for a company wanting to show high return on investment. We plan on rolling out Call Routing, Workforce Management, Virtual Desktop Infrastructure, Knowledge Management Systems, Customer Relationship Management and Application Development and Management products in the upcoming months,” Joanne O’Flynn, Technology Manager at Silah.
“A basic telephony solution will also be offered for office workers. The underlying core technology for our on-demand solution is Cisco,” added O’Flynn.
Silah is a BPO company offering consulting, outsourced services and technology solutions for companies across the GCC region. They recently launched offices in Kuwait and are exploring opportunities in Qatar and UAE.