The senior team of Emirates which specially flew in to mark this occasion believes that the new Customer Sales Office opened on Tuesday, will further drive airline’s growth in Bahrain.
“Emirates which started its operations back in year 2000, has been continuing to focus on Bahrain as an important market and the opening of the new sales office and heavy investment in people and technology proves Emirates commitment to Bahrain,” Thierry Antinori, Executive Vice President Emirates’ Passenger Sales Worldwide, told the audience during the opening ceremony.
Under the Patronage of His Highness Shaikh Ali Al Khalifa, Deputy Prime Minister of Bahrain, His Excellency, Kamal Bin Ahmed, Minister of Transport, HE Abdul Aziz bin Hadef Alshamsi UAE Ambassador to Bahrain, Capt Abdulrahman Al Gaoud Undersecretary for Civil Aviation and Thierry Antinori, Executive Vice President Emirates’ Passenger Sales Worldwide were joined by Ahmed Khoory, Emirates’ Senior Vice President Commercial Operations Gulf, Middle East and Iran, Reema Al Marzooqi, Country Manager Bahrain and invited guests, at Emirates’ Seef Mall Customer Sales Office in honour of the official inauguration.
“It is a great honour to be part of this inauguration and testament to Emirates’ on-going success in the region. We have no doubt that the new office, located in such a strategic place, will enable Emirates’ customers to travel from and to Bahrain with ease and efficiency and provide them with the highest standards of quality,” said HE Kamal Bin Ahmed.
Minister Kamal Ahmed assured Emirates officials that Bahrain being one of the most sophisticated human resources market will continue to provide the human capital for the growing needs of Emirates.
Emirates has invested significantly in equipping the new, conveniently located office, with the latest technologies, helping to streamline the customer’s booking process and facilitate efficiencies. Located in the popular Seef Mall, Emirates’ new Customer Sales Office covers 748 square metres and features 10 customer service counters dedicated to flight bookings, Emirates Holidays’ reservations and general customer enquiries.
“The customer is the single most important aspect of our business and we are committed to getting it right,” said Mr. Antinori. “This new sales office reflects our drive to provide our customers with unsurpassed levels of service, both in the air and on the ground. Our Bahrain based team have worked incredibly hard to ensure this office adds another valuable layer to our already strong service offering.”
“Emirates has been operational in Bahrain for 12 years and in this time we have carried well over a million passengers from Bahrain across our worldwide network. We have a long and mutually beneficial relationship with the local Bahraini Government and Civil Aviation Authority and thank them for their continued support.”
Equipped with the latest LCD screens and comfortable seating, the new interior will facilitate a relaxed, productive environment for all staff and Emirates customers. Extending Emirates’ award-winning standards of service, customer sales representatives at the office speak a total of nine languages, reflecting the broad mix of customers who travel with the airline.
In addition to its new Customer Sales Office, Emirates has also recently expanded its Emirates SkyCargo office located in Cargo Complex. Bahrain is a key component of the Emirates SkyCargo network from an origin aspect, in addition to being a key gateway for goods transiting by road from Saudi Arabia. Over 600,000 kilogrammes of goods are moved through Bahrain each week.
“Expanding our Emirates SkyCargo premises at Bahrain International Airport underscores our commitment to the Bahrain market. We have invested significantly to ensure that this improved facility will provide a more streamlined experience for customers visiting our Emirates SkyCargo office,” Antinori, added.
“The good infrastructure and operational efficiency which we enjoy in Bahrain, supported by our very capable handling agent Bahrain Airport Services, helps to contribute a valuable link in the growing International Cargo distribution network that Emirates continues to expand.”
Emirates currently operates a triple daily service from Bahrain and has a total of 63 Bahraini Nationals working within The Group.