Silah Gulf (Silah), a multi-award winning business process outsourcing (BPO) and customer experience provider serving the GCC region, has promoted Bahrainis to key positions in the company.
Nada Al Gassab has been promoted to General Manager of the National Contact Centre and Kuwait Operations, Abdulrahman Benshams to Accounts and Project Director and Fathia Al Awadhi to Human Resources Director. All three of them will report directly to Joe Tawfik, Silah’s CEO.
Additional two staff members, Mahmoud Khalaf and Ahmed J. Al Mutaw, were also promoted under the recently launched inProgress career development program.
“Rewarding high performing and loyal staff for the role they play in the success of the company is an essential part of Silah’s culture,” Tawfik, said.
“I congratulate all five staff for their dedication to the company and commend their professionalism and enthusiasm for their work. It is especially pleasing to see Mahmoud and Ahmed rise through the ranks under our new inProgress plan. Both applied for open mentoring positions and after a period of time were successful in securing new roles in their areas of interest,” he added.
Mahmood joined Silah in May 2011 as a Customer Service Representative (CSR). Throughout his tenure as a CSR he has excelled in delivering above and beyond his objectives and has always achieved the highest marks for quality work. In January 2012, he was enrolled into the mentoring program that is aligned with the inProgress scheme. Based on his successful results within the quality team and due to the availability of a vacancy, Mahmood was promoted to Quality Officer.
Ahmed joined Silah in April 2011 as a Customer Service Representative (CSR). Whilst working as a CSR Ahmed showed a keen interest in developing his IT skills after completing an IT qualification last year. In January 2012, Ahmed was selected from a list of candidates to enroll into the mentoring program also part of the inProgress plan. During this time Ahmed showed great technical skills and delivered exceptional results. Based on his successful results within the IT team and due to the availability of a vacancy, Ahmed was promoted to Network Administrator.
With over 15 years of Human Resource experience, Fathia has a strong track record in team building and employee development. Her primary focus at Silah is to aligning the role of the HR department to organizational growth in the 3 operating sites. Fathia is certified by the Chartered Certified Accountants (ACCA) in Accounting & Finance.
With over 12 years of experience in the customer care and telecommunication industry, Nada Al Gassab will be responsible for the National Contact Centre and Kuwait operations. Nada is the first Bahraini to hold a contact centre qualification from the accredited Call Centre Industry Advisory Council (CIAC).
Abdulrahman is now responsible for managing Silah’s client accounts and ensuring they are receiving the highest quality services. In addition, he is also responsible for internal and external projects for Silah. Abdulrahman is Silah’s longest serving employee.