The accolades recognise the Bank’s strong progress in delivering consistent results amidst the industry’s changing climate and regulatory environment. They also reflect the Bank’s leadership in demonstrating innovation and cost effective deployment, while achieving growth, operational efficiencies and high levels of customer satisfaction.
“Standard Chartered was a worthy winner of the awards as it has posted record profits for the ninth successive year, while driving to continuously deliver highly differentiated and innovative products, services and superior online consumer experiences,” Douglas Blakey, editor of Retail Banker International, said.
The judging criteria of the awards included levels of sustainable profitable growth, demonstration of high professional standards and exemplary representation of the industry to external stakeholders.
“Standard Chartered adopts a customer focused strategy which aims to provide its customers with products designed to cater to their specific financial needs. In addition, the bank is continuously investing in its platform and human resources to enhance its customer’s experience when using our services and interacting with our staff. We are glad to receive this award which comes as testament to our continuous efforts to provide best in class retail banking services and products,” Khalid El Gibaly, Regional Head of Consumer Banking for UAE and Middle East, Standard Chartered Bank, said.
These awards, in addition to the Global Finance Awards for World’s Best Internet Bank and seven other regional and country-level accolades won in 2011, reaffirms the Bank’s progress and industry leadership. The Bank’s Breeze mobile banking service, available in Singapore, Hong Kong, Malaysia, India and China, has registered growth in customer use of almost 50 per cent in the past six moths.