The new service is available as a low cost bolt-on with any of Batelco’s Broadband packages and offers residential customers a high level of customer service with fast resolution of any fault at the customer end, support on WiFi set-up and numerous other issues related to broadband lines and CPE.
Batelco Group General Manager Media Relations Ahmed Al Janahi said that many customers had requested such a service that goes above and beyond standard support levels.
“As dependency on internet services has become a necessity instead of a luxury, many idividuals require round the clock uninterupted services as well seamless internet connectivity. Batelco is in constant pursuit to meet the needs of its customers by offering high quality products and support services,” he added.
Batelco offers 24/7 support with all their communication services via Batelco Customer Care Centre on 196. Additionally, the low cost Broadband VIP Support service offers extra benefits including 24/7 on-site support, faster fault resolution times , router configuration, WiFi and wiring support as well as speedy support for all the minor issues that may occur from time to time.
To apply for the service customers are invited to visit Batelco.com, contact Batelco’s Customer Care Center on 196 or visit any Batelco Retail Shop available in many locations around the Kigdom of Bahrain.