“To attain or even aspire for excellence in Customer Care in business as well as government organisations, it is most important that organisations first realise the implications of implementing best practices in day-to-day functioning. Once an organisation has successfully imbibed these practices in its cultural fabric, it will be one step closer in becoming a trusted partner for its target audiences,” Silah CEO, Ricardo Langwieder-Görner told the audience during a conference.
Bahrain-headquartered Silah Gulf (Silah), a multi-award winning contact centre and business process outsourcing (BPO) company, participated at the 8th Middle East Government and Business Customer Care Excellence Awards organised by the Middle East Excellence Awards Institute in Dubai.
The Middle East Excellence Awards Institute, for the past 20 years, has been focusing on the merits of excellence and honouring the best practices, outstanding and excellent contribution of leaders and organizations for their commitment in the pursuit of leadership, excellence, innovation, in Government and Business sectors and who have made significant difference to the growth and development of regional and global economy.
“It gives me great pleasure to be a key speaker at this most prestigious event and for being given this platform to share my experiences of the industry. Silah has always tried to make Best Practices an integral part of its operations thereby aiming to achieve Silah’s vision for international growth and leadership position in the region,” Ricardo added.
Silah’s participation focused on a speaking opportunity at the event which focused on “Best Practices in Outsourcing Customer Service in the GCC region.” As a company that has consistently emphasised on implementing globally recognised best practices through all its verticals and functions Silah CEO, Ricardo Langwieder-Görner spoke in detail about the practices implemented by Silah as well as his earlier experiences in Europe and the rest of the world.
Silah Gulf (Silah) is a premium, multi-award winning customer service solutions provider headquartered in the Kingdom of Bahrain. Silah was launched in 2009 as a Joint Venture in the Middle East region by UK based Merchants and Bahrain’s eGovernment Authority and has operations in Bahrain, Kuwait and the UAE.