MANAMA: Ithmaar Bank’s main branch won the coveted Best Branch Award for the first quarter of 2014.
The Award was presented to the Main branch Manager, Sami Al-Hajri, by the Ithmaar Bank Chief Executive Officer, Ahmed Abdul Rahim, at a special honouring ceremony held at the Bank’s headquarters in Seef.
The ceremony was also attended by Ithmaar Bank General Manager, Retail and Private Banking, Abdul Hakeem Al Mutawa, and other senior executives.
“The main branch is perhaps our most high-profile branch,” Al Mutawa, said.
“To win the Award, the Main Branch demonstrated consistently exceptional performance with a particular emphasis on efficiency and customer satisfaction. I take this opportunity to congratulate Sami and his team on their achievement and wish them continued success,” he said.
“The Best Branch Award has proved a powerful motivator for all our retail banking staff, and has helped the Bank continuously improve its customers’ Islamic banking experience,” said Al Mutawa.
“The winning branch, for example, must out-perform all Ithmaar Bank’s branches when measured against comprehensive criteria that include assets and liability growth, profitability, branch quality and aesthetics,” he said.
“The quarterly award allows Ithmaar Bank’s 17 full-service branches to challenge each other to enhance their services and improve their performance in-line with the Bank’s committed to becoming the Islamic retail bank of choice,” said Al Mutawa.
“This competitive process also helps us evaluate the improvement of each branch to ensure the continuous development of our services,” he said.