Manama: Zain Bahrain, a leading telecoms provider in the Kingdom of Bahrain, recognized by ResponseTek C.A.R.E. Awards for its outstanding Customer Experience programme. Securing first place in the category, Zain Bahrain won the Overall Best in Class Program for its impressive year-on-year improvement in customer engagement across all channels.
Zain Bahrain was judged on a number of criteria, including how well it listens to its customers, how well its employees are directly connected to and learn from the customer voice, and the engagement levels of employees in acting upon their findings to provide a better customer experience.
“Zain Bahrain has established itself as a leader in the Customer Experience space and in using the Voice of Customer to drive sustainable business improvements,” Mohammed Zainalabedin, Zain Bahrain General Manager, said.
“We are proud to be honoured with such a prestigious award which recognizes our efforts in this field and our customer-first culture across all our service channels.”
