The signing ceremony was attended by Tamkeen’s Chief Executive Mahmood Hashem Al-Kooheji, Silah Gulf Chief Executive Officer Joe Tawfik, and a number of senior officials from both sides.
Under the three-year agreement, Tamkeen will contribute BD 61,700 to train 100 Bahraini graduates from the secondary school levels and university levels at Silah Academy. The programme includes basic skills training that will qualify trainees to work as customer service representatives at Silah call centres.
Al-Kooheji said Tamkeen has more than 100 programmes specifically dedicated to human capital development – including the Employment Support scheme – from which 77,500 Bahrains stand to benefit. These programmes seek to up-skill Bahraini in accordance with the requirements of the labour market in order to make them the employees of choice in the private sector.
Al-Kooheji further noted that the call centre field is a dynamic growing one which stands to create a sustainable job source for the local workforce and bolster the national economy as a whole.
Joe Tawfik, CEO, Silah thanked Tamkeen for supporting Silah Academy. “As a leading player in the growing contact centre industry, Silah wants to become an employer of choice for the youth in Bahrain. Our National Contact Centre is currently operated by 100% Bahrainis and we’re constantly adding new staff. With Tamkeen’s support, we will utilize out international expertise in customer service to train Bahrainis, bringing them on par with global best practices.”
Tamkeen launched 25 programmes under its Employment Support initiative. It signed training and employment agreements with leading companies in the sectors of aviation, manufacturing, call centers, engineering, healthcare, marketing, administration, finance and banking, public relations, and logistics. Some 3,800 Bahrainis are expected to benefit from these programmes.