This was announced at a Press conference addressed by Waleed Kanoo, Director of E. K. Kanoo and Chairman of KCS Consulting Services.
KCS Consulting Services, a specialized advisory and technical service provider focusing on three correlated business areas: ERP, CRM and e-Business. KCS will be working with public and private companies and government entities to develop innovative and smart business transformations, unlocking their true business potentials.
“We have created a team of seasoned experts and dedicated international professionals, based in the Kingdom of Bahrain, bearing a distinguished implementation track-record in several industries to help develop smart business transformations”, Waleed Kanoo, Chairman of KCS Consulting Services, said.
KCS provides world-class ERP services throughout the whole project life-cycle, from project planning and initialization stage to normalization within the organization. “An ERP project is not only an IT project; first and foremost, it is a business transformation project”, said Dr. Bijan Majidi, Managing Director of KCS Consulting Services. KCS also offers advisory services that include, project scoping, solution architecture, vendor research and RFP process implementation, project planning, go-live strategy, governance and steering committee, project team and office set-up, change management, communication, and quality assurance. Moreover, they offer Technical Services including, solution design, project implementation, managed services, third party maintenance, post implementation support, staff augmentation, training and workshops.
KCS’s paradigm is that CRM is a way to conduct business and customer service, not a problem of technology. With its in-depth experienced team, KCS develops customer centric organizations and strategies, CRM operations policies and standards, and customer service oriented business processes. KCS designs and delivers bespoke sales force automation and direct marketing campaigns, customer satisfaction surveys and customer service improvement action plans, all driven to improve customer satisfaction and loyalty.
KCS builds innovative B2C and B2B internet solutions by integrating the customer’s transactional business processes into the web. KCS performs clients’ e-business situation assessment, strategy, organization and business processes alignment; ROI, feasibility plans, project planning and management. Adding to that, KCS provides technical solutions for the E-Businesses including website design, development, content management, maintenance, e-commerce and on-line payments, reservation and inventory management systems integration, research engine optimization, and social media deployment.
The KCS Competence Center is based in the Kingdom of Bahrain and structured to deliver services and solutions throughout the GCC.
KCS works closely and in partnership with its clients, from situation analysis and assessment, to objectives and strategy definition. This is closely followed, by organization and business processes engineering, project planning and management, all aimed at delivering and surpassing the expected results.