Competing against major regional players, Silah also took home two new prestigious awards for Best Unified Government Call Centre and Best OSP Provider in the medium category. A total of four awards were won on the night.
At the side-lines of this prestigious event, Silah formally launched their operations in the United Arab Emirates. A contingent of Silah staff will now be based out of the UAE and responsible for sourcing business opportunities for the regional BPO giant.
“Silah has truly gone from strength to strength in these past three years. We launched the region’s first cloud computing solution, the first formalized training academy, first manpower outsourcing service; all specific to and catering to the contact centre industry,” Mohamed Al-Qaed, Silah’s Chairman said, while commenting on the company’s aggressive growth strategy for the past three years.
“From our start in Bahrain, we’ve launched formal operations in Kuwait and now, the UAE. In the near future, we are also looking at expanding our market and reach into Saudi Arabia and Qatar,” he added.
“We are now recognised as the region’s only contact centre player able to provide strategic outsourcing consultancy for private and public entities alike. All of our clients have come to realize that our effective customer experience management methodologies have a direct positive impact on business growth,” Al-Qaed, said.
Highlighting Silah’s commitment to delivering an exceptional customer service experience for their private and public sector clients, these accolades confirm Silah’s leading position in the contact centre industry in the GCC.
Launched in September 2010, Silah is a joint venture between Bahrain’s eGovernment Authority and UK-based Merchants.
Now in its eighth year, the Insights Middle East Call Centre Awards is the regional benchmark for the contact centre industry. Widely acclaimed as the most comprehensive and rigorous contest in the region, the awards recognizes performance in over 30 categories.