In line with its fresh impetus on quality enhancement, customer-focus and result oriented strategy Tamkeen on Sunday announced the opening of the 4th state-of-the-art customer centre in Sitra Mall.
Under the revamped enterprise development support scheme called EDS 2.0, the SMEs and start-up businesses in the Kingdom will be able to apply online for EDS once the new system kicks off by the end of this month.
Tamkeen acting chief executive, and board Chairman, Shaikh Mohammed bin Essa Al Khalifa, inaugurated Tamkeen’s Customer Service Centre at Sitra Mall during a ceremony attended by Tamkeen’s executive team, board members, as well as a number of officials.
“Boosting our service network through strategically located centres in all of Bahrain’s governorates is an integral component of our strategic plan which emphasises results, quality, and customer service. We look forward to opening more such centres in other locations around the kingdom in the next few months,” Shaikh Mohammed bin Essa Al Khalifa, said.
It is Tamkeen’s fourth such centre, having already opened similar dedicated centres in Bait Al-Tijjar, Seef Mall, and most recently Enma Mall in Riffa.
Shaikh Mohammed added that expanding its customer service centre network reflects Tamkeen’s drive to establish new customer service paradigms, noting that each centre has been fully equipped to serve as one-stop-shops to cater to customer requirements more smoothly and efficiently. This includes programme information, registration, eligibility criteria, required documentation, as well as guidance to the programmes that best serve customer interests and objectives.
Regular working hours at the new customer service centre will be from 8.00 am to 4:00 pm.
“As the private sector’s chief partner towards prosperity within the national economic strategy framework, Tamkeen consistently monitors changing market dynamics in order to anticipate and address its ever-changing needs, with a focus on achieving long-term sustainable results,” Shaikh Mohammed, added.
Shaikh Mohammed shared with the media the latest developments regarding the revamped Enterprise Development Support programme, which is set to launch by end of September, as well as Tamkeen direct outreach initiatives and the Professional Certification Support Scheme.