Avaya is a global leader in enterprise communications systems that improve efficiency, collaboration, customer service and competitiveness. Batelco undertook this programme as in today’s marketplace customers expect a high degree of technical proficiency from solution providers. The knowledge gained through the Avaya programme complements Batelco’s Business Solutions Portfolio and extends the technical capability that Batelco personnel offer in delivering and supporting solutions for their customers.
Batelco General Manager Enterprise Division Adel Daylami said that training and development for Batelco’s Enterprise Division staff was a key priority to ensure that they have access to the relevant knowledge to carry out their jobs in a professional manner.
“We are very pleased with the group of Account and Sales Managers who all excelled during the programme and received certification for the professional credential programme,” he added.
Batelco’s staff base already includes a significant number of highly skilled technical professionals and the delivery of training with organisations such as Avaya brings more of its staff in line with up to date methods and ensures an enhanced service for customers.
Batelco offers a complete portfolio of solutions to cater to all the communication needs of its customers and provides support around the clock via its team of dedicated Account Managers and skilled professional technical staff.