Silah Gulf (Silah), the GCC’s most innovative contact centre and business process outsourcing (BPO) company, recently won the award for the Best Contact Centre in at the Customer Service Excellence Summit in Doha. Silah is mandated to provide differentiated services by delivering an exceptional customer experience. This award is a welcome accolade for the growing company looking to expand into the GCC.
“This is an exciting time for everyone at Silah. With industry recognition under our belt we are looking to raise the bar for what passes for customer service in the region. As a firm believer in the axiom – customer experience is a defining criterion for any business wanting to compete in the global marketplace – Silah’s primary goal is to provide outstanding customer service on behalf of our clients,” Joe Tawfik, Chief Executive Officer, Silah said.
Silah is a joint venture between Bahrain’s eGovernment Authority and UK-based Merchants. The company offers consulting, outsourced services and technology solutions for contact centres across the GCC region. Merchants, a Dimension Data Group company, is a leading provider of bespoke outsource contact centre solutions with a proven track record for the past 30years.
“Using our tried and tested knowhow, we look to employ customer service principles that help our clients assertively compete for a greater market share. Our business strategy is focused on four major industries – telecommunications, airlines, banking and finance, government sector. And in 2011, we are looking to roll out our services to the rest of the GCC, including Qatar,” added Tawfik.